Alerts

Alerts tell you when something needed your attention. Connection and close alerts clear themselves once the condition goes away — a reconnected account resolves its own disconnection alert. Copying alerts stay until you resolve them.

Severity

Every alert has one of three severities: Error, Warning or Info.

• Error — copying is affected right now, or a position is not where you expect it. Read these first.
• Warning — needs attention but is not yet urgent. Some warnings mean copying has stopped on one account.
• Info — a record of a normal event, kept so the history is complete.

Connection

Connection alerts are about an account's broker connection: an account that disconnected, a cTrader account that needs re-authorising, and an account put on standby.

• Account disconnected — the broker stopped accepting the connection. Brief drops are normal and resolve themselves; one lasting beyond about thirty minutes is raised as an error. Nothing copies on that account meanwhile. A follower that drops while its repeater is Running is paused so the other followers carry on; if it was the last unpaused follower, the repeater stops.
• A source account disconnected — the same alert, on the account being copied FROM. Trepeat stops every Running repeater copying from it and puts their followers on standby. Open positions stay open. Run the repeater again once the source reconnects.
• cTrader needs re-authorising — while cTrader still accepts the current access, the Accounts page shows the date to re-authorise by. The alert is raised (and emailed) once that access has expired and copying has stopped on the account. See Connecting a cTrader account.
• Account on standby — informational. Standby is the resting state of a healthy account, not a fault. Stopping a repeater raises one Repeater stopped alert naming the accounts it disconnected, not one standby alert per account.

Copying

Copying alerts are raised when a copy did not go out as sized: it failed, was skipped, was capped by the broker, or is about to merge into a position on a netting account.

• Order failed on follower account — the copy was not placed: the broker refused it, or the follower was not connected or did not confirm in time. The alert carries the reason, including the broker's own. One alert is raised per follower and symbol while it keeps happening, and every failed copy is on the Trades page. An unknown symbol is the most common cause; see Symbol allowlist and remapping.
• Copy skipped on follower account — the sized quantity was below the follower broker's minimum, or source equity was zero in Equity ratio mode. A symbol outside the allowlist and a paused follower raise no alert and leave no record.
• Copy size capped by broker limit — the sized volume exceeded what the follower's broker accepts, so it went out at the maximum allowed. The copy is smaller than the rule asked for.
• Merges into one position on a netting account — a copy is about to land on a symbol the netting follower already holds (an earlier copy or your own position), so the broker merges it into that position instead of opening its own, and the follower cannot track the source. Raised at the moment it matters rather than at setup.

Closing

Closing alerts are raised when a close did not happen as expected. Most mean a position is still open, or may be, and needs closing at your broker.

• Couldn't close a copied position — the source closed but the follower's did not, so that account is still exposed. Close it at the broker. The title ends with the reason (for example market closed, close it manually, or account disconnected). Every "Couldn't close a copied position" alert clears itself if the position is found to be gone on the next connection.
• Couldn't close a copied position — it merged with your own — on a netting follower the copy merged into a position you already held, so the surviving position is partly yours. Trepeat refuses to close it, because closing it would close your trade with it. The position stays open and you decide what to do with it. See Running, Stopped and open positions.
• Couldn't close a copied position — it merged with another repeat — on a netting follower the copy merged with a copy from another of your trades. Trepeat only closes a position when every lot in it belongs to the trade being closed, so it is left alone. Flatten all closes it when every lot in it is a Trepeat copy; otherwise close it at the broker.
• Couldn't close a copied position — your broker did not close it (after a source close) or Couldn't close a position — your broker did not close it (after a Flatten) — Trepeat sent a close and the broker refused it. The alert carries the broker's reason. The position is still open; close it at the broker. Every attempt Trepeat makes and cannot complete raises its own alert.
• Couldn't close a copied position — close it on your broker — the source closed, Trepeat sent the close, and the position still shows as open. It may already be gone and only reported late by the broker. Check the broker; Trepeat does not retry closes in the background.
• Couldn't close a copied position — its size isn't known yet — your source closed part of a position, but Trepeat did not yet know this account's lot size for the symbol, so it left the copy at its full size rather than guess. It does not retry; close that part on your broker if you want the copy to match.
• Partial close closed the whole copy — your source closed part of a position, and that share, scaled to this follower, came out below the smallest trade its broker accepts. Trepeat closed the follower's whole copy instead of leaving it unmatched. The source still holds the rest of its position and this follower no longer does; nothing is left open on the follower.
• Late broker fill — the broker confirmed a fill after Trepeat had stopped waiting. Where the position could then be closed automatically it says so; where it could not, it is an error and the position needs closing.
• A copy recorded as failed opened — the same late confirmation, found later: a copy Trepeat recorded as failed did open at the broker, and it is not tracked. The alert gives the time the copy was recorded as failed. Close it on your broker if you do not want it.
• Extra copy needs closing — a position carrying Trepeat's order tag is open that no trade row accounts for. Trepeat does not close it in the background; close it on your broker.
• Flatten failed — the Flatten request could not be sent, or was never picked up. The title names the symbol and the alert carries the reason. When Flatten runs and a position is not closed, that position gets its own Couldn't close a position alert, with the reason at the end of the title.
• Open positions on a disconnected account — positions are open where Trepeat can no longer act. Reconnect the account, or close them at the broker.

Repeaters

Repeater alerts record a repeater stopping, by you or automatically, and a follower account that is also the source account of another repeater.

• Repeater stopped — the repeater stopped, by you or automatically. Informational, and a record that copying ended.
• Repeater stopped automatically — Trepeat stopped it because it could not keep copying safely. The alert gives the reason. Open positions are never closed by a stop — see Running, Stopped and open positions.
• Follower account is a source account in another repeater — a chain, where copies would be copied onward. Kept while that configuration exists, and cleared once you change it, because it is a configuration fact rather than an event.

Email

An alert is emailed only when copying has stopped or a position is exposed: a repeater stopped automatically, cTrader access that has expired, open positions on a disconnected account, an account that stays disconnected (about thirty minutes or more), a copy that keeps failing (five failures on the same follower and symbol within an hour), a late fill that could not be closed, and a copied position Trepeat could not close. A repeater you stop yourself is never emailed. The categories are switched on and off in Settings and apply to your whole account, not per broker account — an automatic repeater stop is emailed or it is not, whichever account it happened on.