Account statuses

An account's status says whether Trepeat currently holds a working broker connection for it. It is not a measure of whether copying is configured — a perfectly healthy account sits idle until a repeater needs it.

The statuses

An account is in one of six statuses: Connected, Standby, Connecting, Disconnecting, Disconnected or Error.

• Connected — the broker has accepted the connection. Trades on this account are seen as they happen, and copies can be placed on it.
• Standby — connected in principle, but no Running repeater needs it, so Trepeat is not holding an open broker session. This is the resting state of a correctly configured account, not a fault. An account still holding an open copied trade stays connected until that trade closes.
• Connecting — a connection is being opened. Brief in normal use.
• Disconnecting — the connection is being closed, usually because the last repeater needing the account stopped.
• Disconnected — no broker connection. Trepeat cannot see trades on the account or place copies onto it, and cannot close its positions.
• Error — a connection was attempted and refused. The account row shows why the connection failed.

The Accounts page also shows three labels that are not separate statuses:

• Unstable — the account is Connected, but Trepeat has not been able to reach its broker for about five minutes. Before that it reads Connecting.
• Can't reach — the same, after about two hours. Reconnect attempts carry on in the background.
• Action needed — a cTrader account that needs re-authorising; see below.

Archived and deleted are not statuses

Archived and deleted are flags kept apart from an account's status. An archived account keeps its history and stops being offered for new repeaters; a deleted one moves to a read-only Deleted Accounts section and cannot be restored. Either can be in any status at the moment you archive or delete it, and neither closes an open position at your broker.

Reconnecting

Most disconnections resolve themselves: brokers restart demo servers, and Trepeat reconnects without being asked. A source account that drops to Error or Disconnected raises an alert at once. An account still Connected that cannot reach its broker for about thirty minutes raises one too, which clears automatically when it recovers.

If it does not recover, the usual cause is that the saved details no longer work — a password changed at the broker, or on cTrader an authorisation that has lapsed. Re-enter the credentials, or on cTrader use Reconnect to re-authorise.

A cTrader account asking to be re-authorised

A cTrader account shows Action needed, with an amber re-authorise by note, when its access can no longer be renewed. cTrader access is renewed periodically, and when renewal stops working the account is not failed immediately — copying continues until the current access expires. Once the deadline passes, copying on the account stops.

Live accounts

A live account can never reach Connected. The rule is enforced by the database, not only the interface: a constraint on the accounts table forbids the combination outright. See Connecting a MetaTrader account.