Refund Policy

This Refund Policy explains when and how refunds are issued for paid subscriptions to Trepeat, operated by Trepeat, a Malta sole trader. It applies to all subscriptions purchased through app.trepeat.com. It should be read alongside our Terms of Service.

1. 7-Day Free Trial

New users can start one 7-day free trial from the subscribe page. You are not charged during the trial period. Whether a valid payment method is required to start the trial is shown at checkout before you start it. If you provided one, you can cancel at any point during the trial from Settings → Manage billing, which opens the Stripe Customer Portal — no charge will be made and nothing needs to be refunded; if you do not cancel, your paid subscription starts when the trial ends. If you did not provide one, nothing is charged at all: the trial simply ends unless you add a payment method before then, and there is nothing to refund.

2. Monthly Subscriptions

Once the trial ends and a subscription begins, monthly fees are non-refundable. The Service is a digital service supplied immediately on subscription; because it is made available and substantially performed during the billing period, fees for a started period are not refundable. You may cancel your subscription at any time from Settings → Manage billing in the application, which opens the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period (Stripe records the change as cancel_at_period_end), and you continue to have full access to the Service until that period ends. No partial-month refunds are issued.

After cancellation takes effect, your repeaters stop and your account is archived: your data is kept until you delete your account, and subscribing again restores access (see our Privacy Policy). You can export your trade history to Excel (.xlsx) from within the application at any time before deletion.

3. Annual Subscriptions

Annual subscriptions are non-refundable except in the following narrow circumstance: if you cancel within 14 days of the renewal date AND no broker account was connected to your workspace during that 14-day window (this annual-refund window is separate from, and unrelated to, the 7-day free-trial period), we will issue a prorated refund for the unused portion of the annual term. Outside of those conditions, the annual fee is not refundable.

If you connect a broker account at any point after renewal, the renewal is treated as accepted and the prorated-refund window closes immediately, regardless of whether the 14 days have elapsed.

4. Paid Accounts

Your subscription is priced per broker account, for the number of accounts you choose to pay for ("paid accounts"), with a minimum of 2. The rate is currently US$15 per account per month on a monthly subscription, or US$165 per account per year on an annual subscription, including any applicable VAT, GST, or sales tax. Where you raise the number of paid accounts, including by adding an account when all your paid accounts are in use, you pay in advance — Stripe charges a prorated amount for the remainder of the current billing period at once, then the added accounts are billed at the full recurring rate from the next renewal. These charges are non-refundable, including where an account was used briefly or never connected to a broker account.

Archiving or deleting a connected account does not change the number of paid accounts or your bill. To pay for fewer accounts, lower the number in Settings → Subscription; the lower number applies from your next renewal date, and no refund or credit is given for the remainder of the current billing period. Switching from a monthly to an annual subscription straight away is charged at once, prorated for the remainder of the current billing period, and is non-refundable; you may instead switch from your next monthly renewal date, when the annual subscription is charged in full and nothing is charged before then. Switching from an annual to a monthly subscription takes effect at your annual renewal date, with no refund for the remainder of the annual term.

5. Statutory Rights

Nothing in this policy limits any non-waivable consumer right you have under applicable law, including the right of withdrawal granted to consumers in the European Union under the Consumer Rights Directive (2011/83/EU). Where such rights apply, they prevail over this policy to the extent of any conflict.

For EU consumers, the Service is digital content / a digital service. By starting the paid Service within the 14-day withdrawal period you expressly request immediate supply and acknowledge that you lose the right of withdrawal once supply has begun, as permitted by Article 16(m) of the Directive. This is explained in section 6 of our Terms of Service. Where the right of withdrawal has not been validly waived, EU consumers may withdraw within 14 days for a full refund.

6. How to Request a Refund

To request a refund covered by this policy, email support@trepeat.com from the email address registered on your account, with the reason for the request. Approved refunds are returned to the original payment method via Stripe and typically appear on your statement within 5–10 business days, depending on your card issuer.

7. Disputes and Chargebacks

If you have a billing concern, contact support@trepeat.com first — most issues are resolved within a single email exchange. Initiating a chargeback with your card issuer without first contacting us may result in immediate suspension or termination of your account, and the disputed funds may be withheld pending resolution with the card network. Repeated or abusive chargebacks are treated as a breach of the Terms of Service.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we make a material change we will revise the "Last updated" date above and notify registered users by email before the change takes effect. Continued use of Trepeat after the effective date constitutes acceptance of the revised Policy.

9. Contact

Refund or billing questions? Email support@trepeat.com.